FAQ

Here you can find answers to the most commonly asked questions related to grochi.eu system

What is grochi.eu?

grochi.eu is a service allowing transfers initiated from the payment card to another payment card.

In what situations I can use grochi.eu?

Practically, whenever you want to transfer money. For example, you may want to top up your spouse’s account, who is doing shopping, a child, if he/ she has spent all money in the summer camp or you dine with your friends and want to give the money back. You can use grochi.eu anytime and anywhere- just using the application in your mobile phone or the Internet Service. You can make your payment in the country and abroad. Transactions to most financial institutions, to most payment cards are made within few days and to some banks within maximum 2 days.

Which cards work in card to card money send service?

Mastercard debit and credit cards with the remote payment service enabled (no physical use of the card). Cards issued on the name and surname of a specific person should work. Prepaid cards and business cards do not work. If your card is a Mastercard card issued with your data and still does not work, please contact your bank.

Transaction

How can I make a transfer?

A transfer can be made via grochi.eu.

Do I have to be a registered user to make a transfer?

No – you can also make a transfer as an unregistered user. However, if you have an account, you can use the service more often and request higher transaction amounts.

Which data of the recipient do I have to provide?

Just provide name and the number of his payment card. Then we will make the transfer to the card indicated by you.

Security

Compliance with PCI DSS regulations

grochi.eu system operates in accordance with requirements of Mastercard organization and Payment Card Industry Data Security Standards. All data stored in the system are protected by special certificates and security procedures. We use the best electronic transactions security policies, and several partners and thousands of clients trust us.

How do I confirm the transaction?

Transaction in grochi.eu service are secured in the same manner as other payment card transactions in the Internet. According to rules of payments in mobile devices and in the Internet, each transaction is verified by the owner of the card by entering CVC2 code.

What are transaction limits?

In order to increase safety, we introduced transaction limits. The daily limit specifies maximal amount of transactions, which you can make per one day, and the monthly limit specifies maximal amount of transactions, which you can make in one month.

Can I increase my transaction limits?

Yes – you can register on grochi.eu and verify via your phone number. Registered and verified users have higher transaction limits.